Cancellation Policy

Cancellation policies for hotel bookings are determined by the individual hotel partner and vary by property and booking type.

Standard corporate room blocks typically require 72-hour advance notice for cancellation without penalty.

For large group bookings (50+ rooms), a minimum of 7 days' notice is typically required. This will be clearly communicated at the time of booking confirmation.

Cancellations made within the hotel's penalty period may result in a one-night charge or a percentage of the total booking value.

Event venue cancellations are subject to the terms of the specific venue's booking contract, which Hostiva Group will share at the time of confirmation.

For venue bookings, a non-refundable deposit (typically 20–30% of the total) may be required to secure the date.

Cancellations made more than 30 days before the event date: deposit forfeited, remaining balance not charged.

Cancellations made 15–30 days before: 50% of total booking value may be charged.

Cancellations made within 14 days: up to 100% of the booking value may be charged.

Refund eligibility is determined by the hotel or venue's individual policies, which vary significantly.

Hostiva Group will facilitate refund communications but is not the direct refunding party for hotel or venue charges.

Any coordination fees charged by Hostiva Group are non-refundable once coordination work has commenced.

In cases of hotel-initiated cancellations (hotel overbooking, property issues), Hostiva Group will work to find an alternative property at no additional coordination cost.

All cancellation requests must be submitted in writing via email to bookings@hostivagroup.com.

Please include your booking reference number, client name, hotel/venue name, and reason for cancellation.

Cancellations requested via WhatsApp or phone will not be processed until confirmed in writing.

Hostiva Group will acknowledge your cancellation request within 4 business hours and communicate any applicable charges.

In the event of government-imposed restrictions, natural disasters, or other force majeure events, Hostiva Group will work with partners to facilitate rescheduling or refunds where possible.

Outcomes in force majeure situations depend on individual hotel and venue policies and cannot be guaranteed.

For questions about specific scenarios, contact us at bookings@hostivagroup.com.

Last updated: January 2026.