Terms & Conditions

All hotel and venue bookings through Hostiva Group are initiated via an inquiry submission. Bookings are not confirmed until a formal written confirmation is issued by Hostiva Group.

Corporate bookings are subject to availability at the time of confirmation. Hostiva Group coordinates on behalf of the client but is not the direct service provider.

Clients are advised to review all booking confirmations carefully before approving. Any discrepancies must be reported within 24 hours.

All quotations provided by Hostiva Group are estimates based on information available at the time of inquiry. Final pricing is subject to confirmation from the hotel or venue.

Quotations are valid for 48 hours from the time of issue unless otherwise stated.

Hostiva Group reserves the right to revise a quotation if requirements change after submission.

Payment terms are agreed at the time of booking confirmation and vary by hotel or venue partner.

Corporate clients with established accounts may be eligible for post-event invoicing. This is subject to prior approval.

Hostiva Group acts as a coordinator — direct payment relationships are typically between the client and the hotel/venue.

Any service coordination fees charged by Hostiva Group will be clearly disclosed in the booking proposal.

Clients are responsible for providing accurate event details, guest counts, and requirements at the time of inquiry.

Any changes to booking requirements must be communicated in writing to Hostiva Group at the earliest opportunity.

Clients are responsible for ensuring their guests comply with the policies of the booked hotel or venue.

Hostiva Group acts as a facilitator and coordinator. We are not liable for service failures, changes, or issues caused directly by the hotel or venue.

Hostiva Group shall not be held liable for any indirect, incidental, or consequential damages arising from a booking.

Our liability in any matter is limited to the coordination fee charged for that specific booking, if any.

In cases of force majeure (natural disasters, political events, pandemics), Hostiva Group will use best efforts to assist with rescheduling or refund coordination, but cannot guarantee outcomes.

These terms are governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Lahore, Pakistan.

Last updated: January 2026.